Company information

Product information

Problem information

(1) the product serial number is of the form SNxxx/yyy/bb/v.v/nnn or DCxxx-nnnnn Vv.vv or 0xABCDABCDABCDABCD or 0xABCDABCDABCDABCDABCDABCD, and is located on a sticker located on the rear side of the product. If the product includes more than one sticker, please preferably use the one located on the heatsink when present. Note that it is allowed to add several serial numbers to a RMA, only when they concern the same product type and the same problem type. In other cases, please file separate requests for each product type and/or each problem type.