At DELTACAST we have a strong commitment to respect the privacy of our customers, employees and other individuals we deal with. Being transparent about how we deal with Personal Data helps to build trust.
The purpose of this Privacy Statement is to explain how DELTACAST collects, processes, uses, stores and transfers your Personal Data as well as your rights over any Personal Data we hold about you in compliance with the General Data Protection Regulation.
WHO IS WHO?
In the framework of the present Privacy Statement the following terms are defined:
“Data Controller” means the entity which is responsible of the Personal Data and determines the purposes and means of the processing of Personal Data.
“Data Processor“ means a natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the controller like a subcontractor or a service provider.
“Personal Data” means any information that, either alone or in combination with other information collected, identifies an individual.
“General Data Protection Regulation” or GDPR refers to the General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016.
“Website” means this Website, together with any other DELTACAST’s Website.
“Privacy Statement” refers to this document.
WHO ARE WE?
DELTACAST is a Belgian company with registered office at
Rue Gilles Magnée, 92/6
contact [at] DELTACAST.com
WHEN AND WHICH OF YOUR PERSONAL DATA IS COLLECTED?
We collect Personal Data from our customers, suppliers, employees or other individual stakeholders.
For the customers or prospects, we collect, non-exhaustively, Personal Data like your name, postal address, e-mail address, phone number, language preference, job title, function, information about the sector you work in, and reports of our contacts with you. We collect information about your company as well as information about the products and services provided to your company (including for example, the services or products provided, when and where, what you paid, how you paid for that, the way you use our products and services, and so on).
We also collect any Personal Data you are voluntarily providing us by using DELTACAST Website or in any other way. In this context, we collect, non-exhaustively, Personal Data such as your name, company details, postal address, e-mail address, phone number, language preference, job title, function, information about the sector you work in, reports of our contacts with you.
We also collect any Personal Data you are voluntarily providing us when interacting directly or indirectly with us through contact forms, inquiries, and commercial actions such as shows or fairs. In this context, we collect, non-exhaustively, Personal Data like your name, company details, postal address, e-mail address, phone number, language preference, job title, function. We collect also information about the sector you work in, your potential application or project and reports of our contacts with you.
Finally, in the event that you would visit our premises, we may collect, non-exhaustively, Personal Data such as your name, company details, business cards, postal address, e-mail address, phone number, language preference, job title, function, information about the sector you work in, reports of our contacts with you, etc.
You are never forced to share your Personal Data with us. The only consequences of your refusal to share Personal Data will be a potential a slowdown in the service and/or the inability to use certain parts of the Website or have access to certain products and services (for example the Download Center on our Website if you are entitled to have it one)
In the scope of the preparation or the execution of purchases, contracts, orders or claims we collect Personal Data when necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
We also record Personal Data when they are necessary for compliance with a legal obligation to which we are subject. The Personal Data are defined by the legal obligations and may include non-exhaustively, your name, company details, postal address, VTA number, registration number, identity card copy, etc.
We collect some Personal Data from your employees as required for organizational needs or legal obligations. The Personal Data include non-exhaustively, your name, family composition, postal address, e-mail address, phone number, job title, function, salary, etc. We also collect your Personal Data such as your CV when processing job applications.
Finally, and more generally, your Personal Data may collected when processing is necessary for the purposes of the legitimate interests pursued by DELTACAST, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of Personal Data.
FOR WHAT PURPOSES DO WE COLLECT & PROCESS YOUR PERSONAL DATA?
Management of our sale, purchase and partner contractual relationship
We are collecting and processing the Personal Data from our customers, suppliers and partners to enable us to correctly handle the agreement you entered in with us. This way we can, for example, send you an invoice or deliver products at the correct address.
Depending on the individual cases, this Personal Data is processed on the basis of your request to take steps prior to entering into a contract and DELTACAST’ legitimate interests to address appropriately such steps for direct marketing/commercial purposes or on the basis of the performance of a contract.
We are collecting and processing the Personal Data from our customers when they interact with DELTACAST support professionals within the framework of the support services to enable us to diagnose and resolve problems.
Depending on the individual cases, this Personal Data is processed on the basis of the performance of a contract or on basis of DELTACAST’ legitimate interests in improving its support services.
We are collecting and processing your Personal Data within the framework of our marketing communication to, not-exhaustively, invite you to tradeshows, training events, customer panels, to inform you about press releases, newsletters, webinars. This enable us to send you more relevant and useful information, keep you informed of our activities and send you appropriate offers based on your use of our services and your needs.
We are collecting and processing your Personal Data when you are a job candidate in order to contact you for job opportunities.
This Personal Data is processed on the basis of your request to take steps prior to entering into a contract and DELTACAST’ legitimate interests to address appropriately such steps or your unambiguous consent, directly or through our recruitment service providers.
Legal and regulatory obligations
We are collecting and processing your Personal Data in order to comply with legal obligations to which DELTACAST is subject.
This Personal Data is processed on the basis of DELTACAST’ legal obligations and DELTACAST’ legitimate interest in complying with regulatory provisions or the performance of legal obligations.
We are collecting and processing the Personal Data of the visitors of our premises on the basis of DELTACAST’ legitimate interests in ensuring the security of its premises.
We may collect and process Personal Data like IP address from Website visitors or company employees to protect your IT infrastructure and Website.
Technical and functional management of our Website
We are collecting and processing Personal Data from Website visitors for the technical and functional management of our web platforms in order to improve and personalize your experience on the Website.
This Personal Data is processed on the basis of your consent or DELTACAST’ legitimate interests in improving its Website.
Contact with DELTACAST at your request
We are collecting and processing your Personal Data in order to answer your requests addressed to DELTACAST through any means (contact forms, e-mail, etc.).
This Personal Data is processed on the basis of DELTACAST’ legitimate interests to provide an answer to your question in accordance with your reasonable expectations.
DO WE SHARE YOUR PERSONAL DATA?
Generally, we do not share your Personal Data with anyone other than DELTACAST’ affiliates. These DELTACAST’ affiliates shall not use your Personal Data for the other purposes than those described above. Within DELTACAST or those affiliates, your Personal Data is only available to the appropriate members of staff who need to have access to them in relation to their function and for a specific purpose.
We can share your Personal Data, based on our legitimate interest, to third party Processors who helps us with our products and services. Examples include hosting our web servers, analyzing data, providing marketing assistance, and providing customer services. These companies will have access to your Personal Data but only when strictly necessary to perform their functions and they may not use that data for any other purpose.
When a subcontractor or a service provider has access to your Personal Data it must be itself compliant with the GDPR.
Your Personal Data will never be sold or rented to any third parties.
Exceptionally, we may share your Personal Data when we are required to do so by law, regulation or legal process (such as a court order), if requested by government agencies, such as law enforcement authorities, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We also reserve the right to transfer any Personal Data we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to ensure that the transferee uses the Personal Data you have provided to us in a manner that is consistent with this Privacy Statement.
INTERNATIONAL TRANSFERS OF YOUR INFORMATION
Generally DELTACAST does not transfer your Personal Data to third countries located outside the European Economic Area.
Exceptionally, we may use service provider located outside the European Economic Area. This may be the case for some cloud based services. When a subcontractor or a service provider located outside the European Economic Area has potentially access to your Personal Data, it must be itself compliant with the GDPR.
HOW LONG DO WE KEEP YOUR DATA?
In compliance with the GDPR, DELTACAST will only retain your Personal Data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws.
This means that we may retain your Personal Data for a reasonable period after your last interaction with us. When legal delay exist, we conform to it.
When your Personal Data is no longer required in this way, we may anonymize or destroy it. The retention delay is fixed individually for each type of Personal Data according the previous philosophy.
PROTECTION OF YOUR DATA
DELTACAST has taken reasonable measures to ensure that your Personal Data is protected from unauthorized destruction, loss, alteration, access, disclosure or use through technical and organizational measures including:
- limiting access to our buildings to those that are authorized to be there (by use of passes, visitor’s registration and other related technologies);
- limiting the physical access to the IT infrastructure;
- implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/or physical separation of our systems and information;
- storing your data in secure operating environments and only accessible to DELTACAST employees, agents and contractors on a need-to-know basis. DELTACAST also follows generally accepted industry standards in this respect.
PRIVACY STATEMENT UPDATES
DELTACAST may change this Privacy Statement from time to time as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Statement was last revised by referring to the "version" paragraph at the bottom of this page. Any changes will become effective upon our posting of the revised Privacy Statement on DELTACAST Website at the same page.
Please return to this webpage regularly to ensure that you are always aware of the information we collect and process, how your data is being used, in which circumstances, and in which cases we will share your data with third parties.
ACCESS TO, UPDATE AND CORRECTION OF YOUR DATA
We use reasonable efforts to warranty that your Personal Data is accurate, complete and current.
You may request access to your Personal Data and request that erroneous or inaccurate Personal Data be updated. You may also request that your Personal Data be deleted.
For any request related to the access to, update and correction of your Personal Data, please send us an email at privacy [at] DELTACAST.com
together with a copy of the front side of your identity card (which is mandatory to allow us for your own protection to verify your identity before implementing your request).
We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws.
Additionally, as permitted by applicable laws, we may need to retain certain Personal Data for a longer period of time for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes. If you are not satisfied with our response or believe we are not processing your Personal Data in accordance with the law, you have the right to complaint to the Belgian Data Protection Authority.
If you have any question or remark relating to this Privacy Statement or to the processing of your data in general, please do not hesitate to contact us by sending an e-mail to privacy [at] DELTACAST.com
or by sending a letter to DELTACAST, to the attention of the DELTACAST’ Legal Department
Rue Gilles Magnée 92/6,
We are happy to assist you and answer any questions you might have.